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Ivan Med FAQ's

Urgent Questions Answered.

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What You Need To Know 

  • Technical Issues

    All technical issues must be emailed to , and will get in touch within 24hours. Please attached any images or videos to better solve your issue.

  • Deliveries

    If you are calling about a delivery, please check your email for tracking details, which was sent to you directly by DHL. If your question was not answered, please email 

  • Training

    If you purchased a package and completing your online training, a discount code was emailed to you to access the course, please refer to your invitation email for more instructions, check your junk mail. Any questions, please email

  • Trade Account / Orders

    We are now processing all orders online and offer loyalty scheme discounts to all customer across our product ranges. Please check your emails for your login details, alternatively fill in our trade account application form on our website, www.ivanmed.com New trade accts take on working days up to 1hr to 24hrs to be approved.

Most Commonly Asked Questions by Our Customers

  • What Does Microneedling Do?

    Microneedling uses the power of dermal remodelling to activate the skin's natural healing capabilities. This is done by creating micro-fractures in the skin with needle penetration to activate this process and begin repair on tough skin conditions. 

  • How Much Is Microneedling?

    Microneedling varies depending on the device and training being offered. If you would like to find out the prices of our microneedling devices then head here or send an email to [email protected] where one of the staff will be able to answer any questions you may have. 

  • What Is Microneedling Good For?

    Microneedling is great for skin health and tackling complicated skin conditions where creams and serums do not prevail. although, microneedling can help the absorption of medical skincare by up to 80%, so we advise that you use both hands in hand to achieve optimal results.

  • How Long Do Microneedling Results Last?

    Microneedling results last around 3-5 months, but we advise having a few sessions to get the results that you want to be achieved. Continued use thereafter can be applicable for long-term skin health. Make sure you speak to an expert to find out what skincare is going to be best for your skin type and condition to achieve the best results alongside your treatment. 

  • How Long Does Microneedling Take?

    The microneedling procedure typically takes 45 minutes - 1 hour of treatment time.

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